FAQ's

Frequently Asked Questions (FAQ) - Mog Print

What products does Mog Print offer?
Mog Print specializes in crafting unique and personalized custom and graphic apparel, heat transfers, and a diverse range of gift accessories tailored to our customers' preferences.

How can I customize my order?
For personalized items, use our convenient upload tool to submit your custom photo and the provided text box for any additional details. Alternatively, send your personalization requirements to info@mogprint.co.uk.

How long does it take for my orders to be shipped? Our shipping times are as follows:
UK: 1-2 working days
EU: 3-6 working days
US: 6-12 working days
Rest of World: 8-16 working days
Please note that during peak periods, like Christmas, slight delays in deliveries may occur.

Do you accept returns?
Yes, we accept returns within 30 days from the date of delivery for NON-personalized UK orders. The item must be unworn, unused, and in its original condition. Proof of purchase is required.

Who is responsible for return shipping?
For returns not related to faults, the buyer is responsible for arranging and covering the cost of return shipping. We recommend using a trackable shipping service for your return.

What is the return policy for personalized orders?
For personalized orders, we do not offer returns or replacements unless there is a fault on our end. If a mistake occurs during providing customization details, a new order will need to be placed.

Do you accept international returns or replacements?
We do not accept international returns or replacements unless there is a fault on our end.

How are refunds processed?
Once we receive and inspect your return, we will notify you of the refund status. Approved refunds will be initiated to your original payment method. Processing times may vary based on your payment provider.

Can I modify or cancel my order after placing it?
Unfortunately, we cannot guarantee modifications or cancellations once an order is placed. Please double-check your selections before completing the checkout process.

How can I contact Mog Print for further assistance?
For additional assistance or inquiries, reach out to our customer service team through the "Contact Us" section on our website or via email at info@mogprint.co.uk. We are here to help!