Returns & refund policy

Welcome to Mog Print! We value your satisfaction and aim to provide you with the best possible shopping experience. Please take a moment to familiarize yourself with our Return and Refund Policy to understand your rights and obligations when making a purchase on our website (www.mogprint.co.uk). By placing an order with us, you agree to the terms outlined below.
1. Returns
We accept returns within 30 days from the date of delivery. To qualify for a return, the following conditions must be met:
  • The item/product must be unworn and unused.
  • It must be in its original condition.
  • You must provide a receipt or proof of purchase.
2. Responsibility for Return Shipping
For returns that are neither faulty nor our fault, the buyer is responsible for arranging and covering the cost of return shipping. We recommend using a trackable shipping service to ensure that we receive your return.
3. Personalised Orders
For personalised orders, we do not offer returns or replacements unless a fault occurred on our end. In the event that a mistake was made by the buyer during the customization process, they will need to place a new order.
4. International Returns and Replacements
We do not accept international returns or replacements unless a fault occurred on our end.
5. Refunds
Once we receive and inspect your return, we will notify you regarding the status of your refund. If your return is approved, we will initiate a refund to your original payment method. Please note:
  • The refund processing time may vary depending on your payment provider.
  • Shipping costs are non-refundable.
  • In the case of items purchased during a promotion that included a free or discounted item, the value of the free or discounted item will be deducted from your refund.
6. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please reach out to us at [email address]. You may also find more information on our website at [www.mogprint.co.uk].
7. Changes to This Policy
Mog Print reserves the right to modify or update our Return and Refund Policy as needed. Any changes will be posted on this page, and the effective date will be adjusted accordingly.
At Mog Print, we are committed to delivering a positive shopping experience and addressing any concerns promptly. If you encounter any issues, please do not hesitate to contact our Customer Service team for assistance. Thank you for choosing Mog Print.Mog Print

www.mogprint.co.uk
email: info@mogprint.co.uk